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_aHD9981.5 _b.S52 1990 |
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_a658.4/012 _220 |
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_aShaw, John C. _q(John Clark), _d1933- _915325 |
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| 245 | 1 | 4 |
_aThe service focus : _bdeveloping winning game plans for service companies / _cJohn C. Shaw.- |
| 260 |
_aHomewood, Ill. : _bDow Jones-Irwin, _cc1990. |
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| 300 |
_axiii, 262 p. : _bill. ; _c24 cm. |
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| 500 | _aIncludes index. | ||
| 504 | _aIncludes bibliographical references. | ||
| 590 | _aB-17451/SABA/8/5/17 | ||
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_aService industries _zUnited States _xManagement. _915326 |
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| 650 | 0 |
_aStrategic planning _zUnited States. _915327 |
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_aIBB LIBRARY GK _cHD9981.5.S52 _d.S52 _nnc 1 |
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