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003			FUTML
005			20170503144834.0
007			ta
008			17 s2005 njua g b 001 0 eng
010			_a 2004010246
020			_a0131779966 (pbk.)
037			_aB-32931
040			_aDLC _cFUTML _dDLC
042			_apcc
050	0	0	_aHF5415.5 _b.T513 2005
082	0	0	_a658.8/12 _222
100	1		_aTimm, Paul R. _913729
245	1	0	_aCustomer service : _bcareer success through customer satisfaction / _cby Paul R. Timm.
250			_a3rd ed.
260			_aUpper Saddle River, N.J. : _bPearson/Prentice Hall, _cc2005.
300			_aviii, 232 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0		_aFoster positive attitudes : recognizing the role of customer service in your success -- Recognize and deal with customer turnoffs : the customer keeps score -- Deal with dissatisfied customers : here's an opportunity for you -- Exceed customer expectations : the master key called A-plus -- Use behaviors that win customer loyalty : it's what you DO -- Apply winning telephone techniques : use phone responsiveness to create customer loyalty -- Use web sites to build customer loyalty : tap into the miracle of the internet -- Use written messages to boost customer satisfaction and loyalty : writing can create valuable ties -- Get others to give great service : roles of the supervisor, manager, or leader -- Understand the future of customer loyalty : changing conventions in customer service.
590			_aB-32931/yusufibrahim/03052017
650		0	_aCustomer services. _913730
650		0	_aConsumer satisfaction. _913731
650		0	_aCustomer relations. _913732
650		0	_aSuccess in business. _94770
912			_ayusuf ibrahim _byusuf ibrahim _csaba
942			_2lcc _cBKS
949			_aIBB LIBRARY GK _cHF5415.5.T513 _d.T513 _nnc 1