000			01612cam a22003854a 4500
001			157023432
003			OCoLC
005			20161128060354.0
008			070725s2008 ilua b 001 0 eng
010			_a2007030710
020			_a9780838909522 (alk. paper)
020			_a0838909523 (alk. paper)
035			_a(OCoLC)157023432
040			_aDLC _cDLC _dYDXCP _dBTCTA _dBAKER _dC#P _dBWX _dCOU _dYBM _dSHT
043			_an-us---
049			_aSHTA
100	1		_aLaughlin, Sara, _d1949-
245	1	4	_aThe quality library : _ba guide to staff-driven improvement, better efficiency, and happier customers / _cSara Laughlin and Ray W. Wilson.
260			_aChicago : _bAmerican Library Association, _c2008.
300			_axiv, 144 p. : _bill. ; _c28 cm.
504			_aIncludes bibliographical references (p. 137-139) and index.
505	0		_aThe continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
650		0	_aLibrary administration _zUnited States. _985041950
650		0	_aTotal quality management _zUnited States. _985096908
650		0	_aLibrary planning _zUnited States. _985041965
650		0	_aCustomer services _zUnited States. _985056344
700	1		_aWilson, Ray W. _985127875
907			_ab17885152 _bshst _c-
902			_a140815
998			_b1 _c080827 _dm _ea _f- _g4
949		1	_lshsta h 60 _z092 _a025.1 _bL368 _i25060000482377
945			_lshsta _a025.1 _bL368
942			_cBOOK
999			_c55059 _d55059