000			01947cam a2200373 a 4500
001			52302190
003			OCoLC
005			20161128060354.0
008			030508s2003 ilua bf 000 0 eng
010			_a2003010432
020			_a0838908594
040			_aDLC _cDLC _dYBM _dBAKER _dYDM _dSHT
043			_an-us---
049			_aSHTA
100	1		_aLaughlin, Sara, _d1949-
245	1	4	_aThe library's continuous improvement fieldbook : _b29 ready-to-use tools / _cSara Laughlin, Denise Sisco Shockley, Ray Wilson.
260			_aChicago : _bAmerican Library Association, _c2003.
300			_aix, 133 p. : _bill. ; _c28 cm.
504			_aIncludes bibliographical references (p. 131-132)
505	0		_aOverview of continuous improvement -- Choosing the right tools for the task -- Tools for continuous improvement -- Affinity diagram-- Agenda -- Brainstorming -- Cause analysis -- Cause-and-effect diagram -- Charter -- Check sheet -- Consensogram -- Criteria rating scale -- Fishbowl -- Flowchart: deployment -- Flowchart: top down -- Force field -- Gantt chart -- Group norms -- Histogram -- Multivoting -- Nominal group technique -- Operational definition -- Pait and share -- Paired comparison -- Pereto chart -- Parking lot -- Plus/delta -- Process behavior chart -- Run chart -- Scatter diagram -- Visual synectics -- Why-why.
650		0	_aLibrary administration _vHandbooks, manuals, etc. _985041950
650		0	_aTotal quality management _vHandbooks, manuals, etc. _985096908
650		0	_aLibrary administration _zUnited States _vCase studies. _985041950
650		0	_aTotal quality management _zUnited States _vCase studies. _985096908
700	1		_aShockley, Denise Sisco.
700	1		_aWilson, Ray W. _985127875
907			_ab17341875 _bshst _c-
902			_a140815
998			_b1 _c060109 _dm _ea _f- _g4
949		1	_lshsta _h60 _z092 _a025.1 _bL368 _i25060000278411
945			_lshsta _a025.1 _bL368
942			_cBOOK
999			_c55055 _d55055