FUTMinna Library catalog › Results of search for 'Provider:ALA Editions, an imprint of the American Library Association,'

	1.	Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by Hernon, Peter \| Altman, Ellen \| Dugan, Robert E, 1952-. Edition: Third edition.Material type: Book; Format: print ; Literary form: Not fiction Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2015Availability: No items available Add to cart (remove)
	2.	The one-shot library instruction survival guide / Heidi E. Buchanan & Beth A. McDonough. by Buchanan, Heidi E [author.] \| McDonough, Beth [author.]. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2014Availability: No items available Add to cart (remove)

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