Managing quality in higher education : an international perspective on institutional assessment and change /
John Brennan and Tarla Shah.
- Buckingham [England] ; Philadelphia, PA : Organisation for Economic Co-operation and Development, Society for Research into Higher Education & Open University Press, 2000.
- vii, 159 p. ; 23 cm.
Includes bibliographical references (p. [148]-152) and index.
0335206735 (pbk.) 0335206743 (hard)
B-29601
99088069
Education, Higher--Evaluation--Case studies. Total quality management--Case studies.