Timm, Paul R. <br/><br/>
Customer service :  career success through customer satisfaction / 
by Paul R. Timm. 
 - 3rd ed. 
 - Upper Saddle River, N.J. :  Pearson/Prentice Hall,  c2005. 
 - viii, 232 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Foster positive attitudes : recognizing the role of customer service in your success -- Recognize and deal with customer turnoffs : the customer keeps score -- Deal with dissatisfied customers : here's an opportunity for you -- Exceed customer expectations : the master key called A-plus -- Use behaviors that win customer loyalty : it's what you DO -- Apply winning telephone techniques : use phone responsiveness to create customer loyalty -- Use web sites to build customer loyalty : tap into the miracle of the internet -- Use written messages to boost customer satisfaction and loyalty : writing can create valuable ties -- Get others to give great service : roles of the supervisor, manager, or leader -- Understand the future of customer loyalty : changing conventions in customer service. 
<br/><br/><label>ISBN: </label>0131779966 (pbk.) 
<br/><br/><label>Source: </label>B-32931 
<br/><br/><label>LCCN: </label>2004010246 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer satisfaction.<br/>Customer relations.<br/>Success in business.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .T513 2005 
<br/><br/><label>Dewey Class. No.: </label>658.8/12