Walters, Suzanne. <br/><br/>
Customer service :  how-to-do-it manual for librarians / 
Suzanne Walters. 
 - New York :  Neal-Schuman Publishers,  1994. 
 - iii, 115 p. :  ill. ;  28 cm. 
 - How-to-do-it manuals for libraries ;  no. 41. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Why do we need good customer service? -- Examples of good customer service -- Customer service in a marketing framework -- Management philosophy and commitment -- Employee as a customer -- Staff training -- Problem solving and complaint management -- Reward and recognition: the key to employee motivation -- Market research -- Implementing your customer service program -- 52 ways to keep your customers for life. 
<br/><br/><label>LCCN: </label>94006277 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)--United States.<br/>Customer services--United States.