Laughlin, Sara,  1949- <br/><br/>
The quality library :  a guide to staff-driven improvement, better efficiency, and happier customers / 
Sara Laughlin and Ray W. Wilson. 
 - Chicago :  American Library Association,  2008. 
 - xiv, 144 p. :  ill. ;  28 cm. 
<br/><br/>Includes bibliographical references (p. 137-139) and index. 
<br/><br/>The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system. 
<br/><br/><label>ISBN: </label>9780838909522 (alk. paper) 0838909523 (alk. paper) 
<br/><br/><label>LCCN: </label>2007030710 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration--United States.<br/>Total quality management--United States.<br/>Library planning--United States.<br/>Customer services--United States.