Laughlin, Sara,  1949- <br/><br/>
The library's continuous improvement fieldbook :  29 ready-to-use tools / 
Sara Laughlin, Denise Sisco Shockley, Ray Wilson. 
 - Chicago :  American Library Association,  2003. 
 - ix, 133 p. :  ill. ;  28 cm. 
<br/><br/>Includes bibliographical references (p. 131-132) 
<br/><br/>Overview of continuous improvement -- Choosing the right tools for the task -- Tools for continuous improvement -- Affinity diagram-- Agenda -- Brainstorming -- Cause analysis -- Cause-and-effect diagram -- Charter -- Check sheet -- Consensogram -- Criteria rating scale -- Fishbowl -- Flowchart: deployment -- Flowchart: top down -- Force field -- Gantt chart -- Group norms -- Histogram -- Multivoting -- Nominal group technique -- Operational definition -- Pait and share -- Paired comparison -- Pereto chart -- Parking lot -- Plus/delta -- Process behavior chart -- Run chart -- Scatter diagram -- Visual synectics -- Why-why. 
<br/><br/><label>ISBN: </label>0838908594 
<br/><br/><label>LCCN: </label>2003010432 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration--Handbooks, manuals, etc.<br/>Total quality management--Handbooks, manuals, etc.<br/>Library administration--United States--Case studies.<br/>Total quality management--United States--Case studies.