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Award-winning customer service : 101 ways to guarantee great performance / Renée Evenson.

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BookPublisher: New York : AMACOM, c2007Description: xvii, 232 p. ; 23 cm.ISBN: 9780814474549 (pbk.); 0814474543 (pbk.).Subject(s): Customer services | Customer relations | Employees -- Training ofDDC classification: 658.8/12

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Includes bibliographical references and index.

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