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Serving the difficult customer : a how-to-do-it manual for library staff / Kitty Smith.

By: Smith, Kitty, 1945-.
Material type: materialTypeLabelBookSeries: How-to-do-it manuals for libraries ; no. 39. Publisher: New York : Neal-Schuman Publishers, 1993Description: x, 166 p. : ill. ; 28 cm.ISBN: 1555701612.Subject(s): Public services (Libraries) -- United States | Customer relations | Interpersonal communication | Libraries -- Customer services
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Includes bibliographical references (p. 159-163) and index.

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