The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
By: Laughlin, Sara.
Contributor(s): Wilson, Ray W
.
Material type: 
BookPublisher: Chicago : American Library Association, 2008Description: xiv, 144 p. : ill. ; 28 cm.ISBN: 9780838909522 (alk. paper); 0838909523 (alk. paper).Subject(s): Library administration -- United States | Total quality management -- United States | Library planning -- United States | Customer services -- United States
Contents:
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
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Includes bibliographical references (p. 137-139) and index.
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
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