The library's continuous improvement fieldbook : 29 ready-to-use tools / Sara Laughlin, Denise Sisco Shockley, Ray Wilson.
By: Laughlin, Sara.
Contributor(s): Shockley, Denise Sisco | Wilson, Ray W
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Material type: 
BookPublisher: Chicago : American Library Association, 2003Description: ix, 133 p. : ill. ; 28 cm.ISBN: 0838908594.Subject(s): Library administration -- Handbooks, manuals, etc | Total quality management -- Handbooks, manuals, etc | Library administration -- United States -- Case studies | Total quality management -- United States -- Case studiesIncludes bibliographical references (p. 131-132)
Overview of continuous improvement -- Choosing the right tools for the task -- Tools for continuous improvement -- Affinity diagram-- Agenda -- Brainstorming -- Cause analysis -- Cause-and-effect diagram -- Charter -- Check sheet -- Consensogram -- Criteria rating scale -- Fishbowl -- Flowchart: deployment -- Flowchart: top down -- Force field -- Gantt chart -- Group norms -- Histogram -- Multivoting -- Nominal group technique -- Operational definition -- Pait and share -- Paired comparison -- Pereto chart -- Parking lot -- Plus/delta -- Process behavior chart -- Run chart -- Scatter diagram -- Visual synectics -- Why-why.
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