Includes bibliographical references and index.

Qualitative research and the librarian / Lesley Farmer -- The recursive cycle of qualitative action research / Douglas Cook -- Getting ready to turn your everyday work into meaningful inquiry : foundational literature in qualitative and action research / Cordelia Zinskie and Judi Repman -- Teaching alone and together : a narrative inquiry / Roberta Tipton and Patricia Bender -- Understanding social networking : the benefit of discourse analysis / Mariaelena Bartesaghi and Ardis Hanson -- Remote and rural voices : using interviews to understand the information literacy experience of Alaskan special educators / Jennifer Diane Ward and Thomas Scott Duke -- Observing relationship building in the library instruction classroom : peer observation and consultation / Carolyn L. Cook and Karla M. Schmit -- Content analysis : deconstructing intellectual packages / Penny M. Beile -- Using focus groups to understand user needs and forge new directions / Michael Weber and Robert Flatley -- Performance-based self-assessment of a library liaison program using a rubric / Aaron Dobbs and Doug Cook -- Analyzing LibQUAL+ comments to inform library decision making / David A. Nolfi and Laverna M. Saunders -- Design and analysis challenges in a multicampus research study / Robin Brown and Willis C. Walker -- Approaching information literacy qualitatively / Janice Krueger -- The reference interview in real time and in virtual time / Isabelle Flemming and Lesley Farmer -- Seeing is learning : the synergy of visual literacy / Alessia Zanin-Yost -- Collective action : qualitative methods for library collection development / LeRoy Jason LaFleur.