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Hard sell [electronic resource] :work and resistance in retail chains / Peter Ikeler.

By: Ikeler, Peter [author.].
Contributor(s): Project Muse.
Material type: materialTypeLabelBookPublisher: London : ILR Press, an imprint of Cornell University Press, 2016. 2015)Description: 1 online resource (pages cm).Content type: text Media type: computer Carrier type: online resourceISBN: 9781501706080; 150170608X.Subject(s): Industrial relations -- United States | Retail trade -- United States -- ManagementGenre/Form: Electronic books. DDC classification: 658.8/7 Online resources: Full text available:
Contents:
From union renewal to the service labor process -- The making of big-box retail -- The not-so-hidden abode: work organization at Macy's and Target -- Carrots, sticks, and workers: the relations of employment -- Toward a regime of contingent control -- Class consciousness on the sales floor? -- The promise of service worker organizing -- A note on class consciousness.
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Includes bibliographical references and index.

From union renewal to the service labor process -- The making of big-box retail -- The not-so-hidden abode: work organization at Macy's and Target -- Carrots, sticks, and workers: the relations of employment -- Toward a regime of contingent control -- Class consciousness on the sales floor? -- The promise of service worker organizing -- A note on class consciousness.

Description based on print version record.

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