Customer service : (Record no. 55093)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01472cam a22003378a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 29912797 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20161128060356.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 940210s1994 nyu b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 94006277 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | TMV |
| -- | HQB |
| -- | AGL |
| 043 ## - GEOGRAPHIC AREA CODE | |
| Geographic area code | n-us--- |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | WKIA |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Walters, Suzanne. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer service : |
| Remainder of title | how-to-do-it manual for librarians / |
| Statement of responsibility, etc. | Suzanne Walters. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Neal-Schuman Publishers, |
| Date of publication, distribution, etc. | 1994. |
| 263 ## - PROJECTED PUBLICATION DATE | |
| Projected publication date | 9404. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | iii, 115 p. : |
| Other physical details | ill. ; |
| Dimensions | 28 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | How-to-do-it manuals for libraries ; |
| Volume/sequential designation | no. 41. |
| 9 (RLIN) | 85051870 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Why do we need good customer service? -- Examples of good customer service -- Customer service in a marketing framework -- Management philosophy and commitment -- Employee as a customer -- Staff training -- Problem solving and complaint management -- Reward and recognition: the key to employee motivation -- Market research -- Implementing your customer service program -- 52 ways to keep your customers for life. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Public services (Libraries) |
| Geographic subdivision | United States. |
| 9 (RLIN) | 85104719 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| Geographic subdivision | United States. |
| 9 (RLIN) | 85056344 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | b12709074 |
| b | cuw |
| c | - |
| 902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
| a | 150130 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | 1 |
| Cataloger's initials, CIN (RLIN) | 940810 |
| First Date, FD (RLIN) | m |
| -- | a |
| -- | - |
| -- | 0 |
| 949 #1 - LOCAL PROCESSING INFORMATION (OCLC) | |
| i | 25054006825648 |
| l | cuwmn |
| z | 090 |
| a | Z711 |
| b | .W275 1994 |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| l | cuwmn |
| a | Z711 |
| b | .W275 1994 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | |
No items available.