Shaw, John C. 1933-
The service focus : developing winning game plans for service companies / John C. Shaw.- - Homewood, Ill. : Dow Jones-Irwin, c1990. - xiii, 262 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references.
155623239X
B-17451
89035045
Service industries--Management.--United States
Strategic planning--United States.
HD9981.5 / .S52 1990
658.4/012
The service focus : developing winning game plans for service companies / John C. Shaw.- - Homewood, Ill. : Dow Jones-Irwin, c1990. - xiii, 262 p. : ill. ; 24 cm.
Includes index.
Includes bibliographical references.
155623239X
B-17451
89035045
Service industries--Management.--United States
Strategic planning--United States.
HD9981.5 / .S52 1990
658.4/012