The librarian as information consultant transforming reference for the Information Age / [electronic resource] :
Sarah Anne Murphy.
- Chicago : American Library Association, 2011, 2011.
- 1 online resource (xi, 106 pages) : illustrations.
Includes bibliographical references and index.
The library and information consultant -- Strategies for building and maintaining consumer relationships -- Marketing the library and information consultant's services : creating a sophisticated brand -- The business of consulting : managing employee service roles and consumer demand -- Developing the infrastructure and culture for continuous quality improvement.
Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book.
9780838992753 (electronic bk.) 0838992757 (electronic bk.)
Reference services (Libraries)--Forecasting.
Reference services (Libraries)--Management.
Information consultants.
Reference librarians--Effect of technological innovations on.
LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General
Reference librarians --Effect of technological innovations on.
Reference services (Libraries) --Forecasting.
Reference services (Libraries) --Management.
Electronic books.
Z711 / .M87 2011eb
025.5/2
Includes bibliographical references and index.
The library and information consultant -- Strategies for building and maintaining consumer relationships -- Marketing the library and information consultant's services : creating a sophisticated brand -- The business of consulting : managing employee service roles and consumer demand -- Developing the infrastructure and culture for continuous quality improvement.
Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book.
9780838992753 (electronic bk.) 0838992757 (electronic bk.)
Reference services (Libraries)--Forecasting.
Reference services (Libraries)--Management.
Information consultants.
Reference librarians--Effect of technological innovations on.
LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General
Reference librarians --Effect of technological innovations on.
Reference services (Libraries) --Forecasting.
Reference services (Libraries) --Management.
Electronic books.
Z711 / .M87 2011eb
025.5/2